Privacy Policy

Effective Date: August 11, 2025

Nurexolathip Holdings Ltd is dedicated to safeguarding your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA) and other relevant regulations. This Privacy Policy details how we collect, process, store, and protect your data when you engage with our piattaforma di trading or related services.

1. Data We Collect

We may gather the following types of personal information through our online trading platform:

Contact Information: Your name, email, phone number, and similar details provided during registration, form submissions, or when reaching out to us.
Verification Details: Information required for account authentication, such as ID documents, banking details, or proof of residence, to meet FSCA standards.
Interaction Data: Insights on how you use our website and financial trading tools, including IP address, browser type, device details, and visited pages.
Cookie Data: Information collected via cookies to enhance functionality and analyze performance. Refer to our Cookies Policy for more details.

2. How We Use Your Data

We utilize your personal information to:

Deliver and enhance our piattaforma di trading and associated services.
Authenticate your identity in line with anti-money laundering (AML) and know-your-customer (KYC) requirements.
Communicate regarding your account, transactions, or support queries.
Share promotional updates, like newsletters, with your consent.
Analyze usage patterns to improve the functionality of our financial trading tools.

3. Legal Grounds for Processing

We process your data based on:

Your explicit consent, where applicable (e.g., for promotional communications).
The need to fulfill our contractual obligations, such as providing access to our online trading platform.
Compliance with legal mandates, including FSCA regulations.
Legitimate interests, like service improvement or fraud prevention, provided these do not override your rights.

4. Data Sharing

We may share your personal information with:

Regulatory bodies, such as the FSCA, to meet legal requirements.
Trusted third-party providers (e.g., payment processors or IT services) who support our operations, bound by strict confidentiality terms.
Authorities or legal entities when required by law or to protect our rights.

We do not sell or lease your personal data to third parties for marketing purposes.

5. Data Protection Measures

We employ robust technical and organizational safeguards, including encryption and restricted access, to secure your data on our piattaforma di trading. While we strive for maximum security, no system is entirely immune to risks, and absolute protection cannot be guaranteed.

6. Your Data Rights

Under POPIA, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your data, subject to legal and regulatory constraints.
Object to or limit data processing under certain conditions.
Withdraw consent for data processing, where applicable.

7. Data Retention Period

We retain your personal information only as long as necessary for the purposes outlined or as mandated by law. For instance, financial records may be kept for seven years to comply with South African regulations.

8. Cross-Border Data Transfers

Your data may be transferred and processed outside South Africa, such as by our service providers. We ensure these transfers adhere to POPIA and are protected by appropriate safeguards.

9. Policy Updates

We may revise this Privacy Policy periodically, with updates posted here and marked with a new effective date. Regular review of this policy is recommended to stay informed.

10. Contact Information

For inquiries or concerns about this Privacy Policy or our data practices, reach out to us at:

Email: support@nurexolathip.com
Phone: +27 66 381 5247
Address: Darling Street, Cape Town, Western Cape 8001, South Africa